We take every concern seriously. In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to resolve complaints.
Grievance Officer
Our Grievance Officer's details will be published here shortly. Until then, please write to our support team below and mark your message "Grievance".
How to raise a grievance
Please include:
- Your name and registered mobile number or email.
- Your order number, if the concern relates to an order.
- A short description of the issue, with photos or documents where helpful.
What happens next
- We acknowledge your grievance within 48 hours.
- We aim to resolve it within one month of receiving it, and keep you updated along the way.
Further help
If you are not satisfied with our resolution, you may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. For personal data concerns, you may also approach the Data Protection Board of India.
Everyday support
For order questions, our support team is usually the fastest way to get help.
You can reach our support team through the Contact us page.
Questions about this page? Contact us.