Shipping & delivery

Orders are packed and handed to our delivery partner within 1 to 2 working days (Monday to Saturday, excluding public holidays). Every piece is checked by hand before it is packed.

You will receive an SMS and email when your order is confirmed and again when it ships, with a tracking link.

• Tricity Express (Chandigarh, Mohali, Panchkula and nearby pincodes): orders placed before 2 pm are usually delivered the same day, later orders the next day.
• Standard delivery across India: usually 3 to 6 working days after dispatch. Remote pincodes may take a little longer.
• Enter your pincode on any product page to see the estimated delivery date and whether cash on delivery is available.

• Standard delivery is free on orders above ₹1,499. Below that, a delivery fee of ₹99 applies.
• Tricity Express delivery costs ₹149 per order.
• Cash on delivery orders carry a handling fee of ₹49.
• All charges are shown clearly in your bag and at checkout before you pay. There are no hidden costs.

• Cash on delivery is available on eligible pincodes for orders up to ₹5,000.
• We confirm cash on delivery orders with a one-time code sent to your mobile number, so that only genuine orders are dispatched.
• You can pay the delivery partner in cash or by UPI where available.
• Accounts with repeated refused deliveries may have cash on delivery switched off. Prepaid options stay available.

Track your order anytime from My orders. Once shipped, you will also see the courier name, the AWB number and a link to the courier's live tracking.

Contact us as soon as possible if you need to change the address. We can update it before the order is dispatched. After dispatch, the address can no longer be changed; you may cancel before dispatch and order again instead.

Our delivery partner will attempt delivery up to three times and call you before each attempt. If the parcel cannot be delivered, it returns to us.

For prepaid orders that come back undelivered, we refund the order value (excluding delivery charges) once the parcel reaches us. See our Cancellation & refunds policy.

Please do not accept a parcel that looks tampered with or damaged. If you notice a problem after opening it, contact us within 48 hours of delivery with photos or an unboxing video and we will make it right.

We currently deliver within India only.

You can reach our support team through the Contact us page.